- The company reserves the right to cancel the customer’s order. In all cases, the customer must inspect the product before ordering to prevent the order from not meeting the customer’s needs or not matching the product model.
- If you have any questions related to the price, color or product details, please contact our Customer Service Department at:
- Tel No. (66)+ 038-345868-71 ext.114 or 100.
- Email: sales@duscholux.co.th
- Line ID: cs_duscholux
- Monday – Friday from 09.00 am.-16.30 pm.
- In case of any error regarding the information or price of the product, or other problems that prevent the Company from delivering the product to the customer or duscholux.co.th/shop has the right to cancel the order. If your order is cancelled after the payment is completed. The Company will process the refund in accordance with the Company’s refund policy. See refund details (Attachment 2)
- Customers will be able to cancel their order. In case the goods have not yet been shipped (Attachment 1)
Cancellation Policy
Domestic Shipping Policy
- The company will process the delivery of goods only after receiving the verification that the customer has confirmed the order and paid for it.
- The company will process the delivery within 3 working days. Not including Saturdays, Sundays, public holidays and from the company’s private transport company or postage, depending on the weight and size of the package.
- Once the product has been prepared. The company will confirm the delivery schedule via telephone or email direct to the customer.
- In the event that the product is returned to the Company due to:
- The information provided by the customer is erroneous, such as the delivery address is incorrect.
- The transport company has delivered the goods without a recipient or cannot contact the customer for delivery.
- Customers must pay for the new delivery fee to the Company before goods are re-shipped
- Customers can contact the Company during the Company’s business hours (excluding public holidays, the Company’s holidays on Saturdays and Sundays)
- Tel No. (66)+038-346868-71 ext. 114 or 100
- Email sales@duscholux.co.th
- Line ID: cs_duscholux
- Monday to Friday from 8.30am.-12.00am. and 13.00pm. – 16.30 pm.
Shipping Policy (For International Customers)
- The company will process the delivery of goods only after receiving the verification that the customer has confirmed the order and paid for it.
- The company will process the delivery within 3 working days. Not including Saturdays, Sundays, public holidays.
- Once the product has been prepared. The company will confirm the delivery schedule via telephone or email direct to the customer.
- In the event that the product is returned to the Company due to:
- The information provided by the customer is erroneous, such as the delivery address is incorrect.
- The courier has delivered the goods without a recipient or cannot contact the customer for delivery.
- The customer is responsible for the actual return processing fee and the cost of delivery of the new product to the company
- Customers can contact the Company during the Company’s business hours (excluding public holidays, the Company’s holidays on Saturdays and Sundays)
- Tel No. (66)+038-346868-71 ext. 114 or 100
- Email sales@duscholux.co.th
- Line ID: cs_duscholux
- Monday to Friday from 8.30am.-12.00am. and 13.00pm. – 16.30 pm.
| สาเหตุในการคืน/ตรวจสอบ | บรรจุภัณฑ์สินค้าไม่ถูกแกะ | อุปรณ์ในกล่องครบตามมาตรฐาน | สินค้ายังไม่ถูกใช้งาน | ใบกำกับภาษีฉบับจริง | ระยะเวลาคืนสินค้า |
|---|---|---|---|---|---|
| 1. Cargo packaging box, dented, torn imperfect It is unpacked before receiving the goods from the shipping company. | yes | yes | yes | yes | Received the goods |
| 2. In case the product is shipped with the wrong model, wrong color, wrong size, does not match the website or the product is defective. | yes | yes | yes | Received the goods | |
| 3. In case of breakdown / unusable product | yes | yes | Within15-30 |
The return policy is subject to the stated conditions.
Return Policy Attachment 1
The company has a return policy. In the event specified in the conditions below, the Company reserves the right to change the terms and conditions without prior notice.
Conditions for Returns
- Sending the wrong color, model or size
*You can request a return at our Customer Service Department via Line ID: cs_duscholux or sales@duscholux.co.th or call (66)+ 038-345868-71 on Monday – Friday during from 9.00 am. – 15.00 am. to request access to the return transaction system.
*The staff will review the order and delivery information to determine the authorization to access the return system.
*Customers can log in to their account and fill in the return details and upload a picture of the product they want to return. After the officer approves the return of goods.
*Customers coordinate with private shipping companies to return products to the company at their cost.
Products to be returned must be correctly re-packaged using foam cushioning boxes, product pouches, manuals, etc., as when receiving products from the company together with supporting documents to deliver back to the company to the shipping company staff.
*Only goods returned in a saleable condition will Credit be issued.
*The company will transfer the original cost of goods and transportation (if any) back to the customer according to the form of payment within 15-30 days.
- Damaged goods after receiving the product within 7 days
*Customers check the return policy and warranty according to the conditions of the product type within 7 days from receiving the product in order to be eligible to access the return transaction system.
*Customers can log in to their account and fill in the return details and upload a picture of the product they want to return after the staff approves the return.
*Customers can return the product to the company by mail (EMS) or send it to a private shipping company. Fully packed equipment and boxes Foam shockproof boxes, product pouches, manuals, etc., complete equipment as when receiving products from the company.
*Customer service officers receive the product from the post office (EMS) or private courier company and inspect the product according to the conditions.
*The company will transfer the original cost for goods and transportation (if any) according to the payment form within 15 – 30 days.
*In case of goods Not in return conditions or if inspected and tested. No damage or defects were found as specified. No Credit will be Given.
- Cargo packaging box dented, torn, incomplete The box was opened before receiving the item.
*Customers can refuse to receive the product from the shipping company and take a photo to record it as evidence.
*Customers can contact our customer service department on the day of receipt immediately at 038-345868-71 or sale@duscholux.co.th or Line ID: cs_duscholux on Monday – Friday from 09.00am.-15.00 pm.
*If the customer has already paid the staff will process the refund of the product cost together with shipping cost (if any) within 15 – 30 days by sending supporting documents for refund via Line ID: cs_duscholux Email sale@duscholux.co.th or contact us at 038-345868-71.
Required documents for refund are as follows:
– Copy of front page of bank account (Book Bank) / to allow the company to transfer money for goods and return shipping (in case of cash payment)
– Copy of ID card or government-issued card with ID card number and certified true copy
Refund Policy Attachment2
Payment form, processing method and refund period
| Form of payment | How to get a refund | Refund period (days) |
| 1. Credit card | Return credit card credit | within 15-30 days |
| 2. Cash on Delivery (COD) | Bank transfer | within 7-15 days |
| 3. Bank counter | Bank transfer | within 15-30 days |
| 4. ATM Bank | Bank transfer | within 15-30 days |
| 5. Counter Service/Payment Counter | Bank transfer | within 15-30 days |
| 6. Mobile Banking Systems | Bank transfer | within 15-30 days |
| 7. QR Code systems | Bank transfer | within 15-30 days |
1. In case of payment via credit card, full payment or installment payment, the company will refund the product fee.
(We reserve the right to reserve the right to name the name on the credit card must match the list of purchasers on the website.)
2. In case of payment via bank counter, counter service, direct debit, cash on delivery or ATM. Company
The refund will be returned to the bank account specified by the customer on the Return Request menu. Within 15-30 days
From the date the Company receives all documents*
* Attachment for cash refund
(General/Individual Customers)
1. Copy of ID card Certified true copy with “Apply for refund from Duscholux (Siam) Online only”
2. Copy of bank account page (Book bank)
3. Money transfer slip/proof of payment
(Corporate Customers)
1. Copy of Company Certificate and PorPor.20
2. Copy of front page of the Company’s bank account
3. Copy of proof of payment/slip
For more information, please contact our Customer Service Department at 038-345868-71 or sales@duscholux.co.th on Monday – Friday from 09.00-15.00 hrs.
